Shipping Policy:
CoffeeGIANT is committed to offering our customers the fastest and most efficient shipping methods available at a discounted rate. In appreciation of our customers who spend $45.00 or more per order on our web site, CoffeeGIANT will cover the cost of UPS GROUND shipments to any destination within the domestic 48 states. CoffeeGIANT also offers a DISCOUNTED FLAT RATE to our customers who are spending less than $45.00 per order on our web site. Customers spending less than $45.00 per order are offered the discounted shipping rate of $6.85 for UPS GROUND to any destination within the domestic 48 states. To receive either of these discounted rates, customer must select Discounted UPS Ground as their preferred shipping method during order confirmation.
Customers who upgrade their shipping method to an expedited method (Next Day, 2nd Day Air, or Three Day Select at regular UPS cost) will receive SAME DAY SHIPPING on orders placed before 3:00pm CST on normal business days.
CoffeeGIANT has teamed with UPS to offer customers THE BEST shipping services available. All packages shipped from CoffeeGIANT are professionally packaged in custom 200lb test boxes. Products within packages are protected and cushioned with air bags, bubble wrap, or other effective packaging materials. All packages shipped from CoffeeGIANT are insured to assure they reach our customers is good condition. Should you receive a damaged package, contact customer service immediately. CoffeeGIANT will replace the item(s) damaged in transit and file an insurance claim with UPS to recover the cost(s) of the damaged item(s). In some cases it may be necessary for UPS to recover the damaged package for inspection. CoffeeGIANT and UPS will coordinate with the customer to resolve any issues quickly and efficiently.
Disclaimer: CoffeeGIANT reserves the right to change or amend this shipping policy and/or shipping charges on each order as may be required to compensate for over sized shipments and other individual circumstances that may arise.
Frequently Asked Questions:
- When will my order ship?
- Most orders are shipped in 1-2 business days. Customers who upgrade to an expedited shipping (Next Day, 2nd Day Air, or Three Day Select at regular UPS cost) method will receive SAME DAY SHIPPING if placed before 3:00pm C.S.T. M-F.
- Will I get an order conformation?
- Yes, you will receive three emails from CoffeeGIANT. The 1st is confirming your order, a 2nd informing you that your order is being processed, and a 3rd letting you know your order has shipped.
- Can I track my order?
- Yes, when your order leaves our warehouse you will receive an email from UPS (Quantum View), which will contain a UPS tracking number. Using this tracking number you can track your order from the UPS website (ups.com).
Restrictions:
- P.O. Box Addresses
- UPS DOES NOT SHIP TO P.O. BOX ADDRESSES.
- APO Addresses*
- UPS DOES NOT SHIP TO APO ADDRESSES.
- FOB Addresses*
- UPS DOES NOT SHIP TO FOB ADDRESSES.
- CANADIAN Customers
- STANDARD UPS RATES WILL APPLY TO ALL SHIPMENTS TO CANADA.
- CoffeeGIANT is not responsible for CUSTOMS FEE’S that may be applied to orders over $20.00.
- HAWAII and ALASKA Customers
- STANDARD UPS RATES WILL APPLY TO ALL SHIPMENTS TO HAWAII or ALASKA.
For questions concerning shipping please contact:
Daniel Hernandez
Daniel@CoffeeGIANT.com
1.800.480.8071
Return Policy:
- Equipment:
- CoffeeGIANT offers a 30 day money back guarantee on most equipment sold on
the web site. If for any reason you are not satisfied with a qualifying purchase
please contact customer service within the 30 days and ask for a Return Authorization
Number (hereafter referred to as RAN). You will find a link below that will allow you to print
a Return Request form. Please print this form and fill in all required information.
Any equipment returned without a RAN on this
form will be considered ineligible for refund. All refunds will be credited to
the credit or debit card used at time of purchase; no cash refunds will be given.
- Product:
- CoffeeGIANT understands that customers may want to exchange products for different
kinds, flavors, etc. If you wish to exchange a product call customer service
and ask for a Return Authorization Number (hereafter referred to as RAN). You will find a link below that
will allow you to print a return request form. Please print this form and fill in
all required information requested. Any product returned without a RAN
on this form will be considered ineligible for exchange. CoffeeGIANT will not exchange or refund any opened or partially consumed product. Any product returned for exchange or refund must be in resalable condition. All
Refunds will be credited back to the credit or debit card used at time of
purchase, no cash refunds.
- Damaged Merchandise:
- If merchandise arrives damaged, it is to your benefit to refuse delivery and leave product with the carrier. Any product accepted with visual damage should be documented with the carrier in order for a claim to be filed. Keep the original box and packaging. You must then notify CoffeeGIANT.com within two (2) business days of the damage. CoffeeGIANT.com will then notify the carrier and arrange for an inspection and pickup of damaged merchandise. If CoffeeGIANT.com is not notified within the two-day time period then the standard return policy as posted on our website will supersede any claim of damage. Any damage not visible upon delivery must be reported within four (4) business days.
- Incorrect Item Received:
- If you receive incorrect product in your shipment, we ask that you notify our Customer Service team
at 1.800.480.8071 or CustomerCare@CoffeeGIANT.com within two business days of receipt. After two business days,
CoffeeGIANT will no longer be responsible for replacing said items. CoffeeGIANT will not replace or exchange/refund any opened or partially consumed product. Any product returned for exchange or refund must be in resalable condition. Opened, used or damaged items will not be accepted.
All returns must have a Return Authorization Number obtained from CustomerCare@CoffeeGIANT.com or by calling 1.800.480.8071. CoffeeGIANT.com recommends insuring any merchandise returned and using UPS for the carrier. It is the customers responsibility to return merchandise in the condition it was received. Returns must meet the following criteria:
- Products must be unused and unopened, with no visible damage to the original packaging.
- All seals and packaging tape must be unbroken.
- The Return Merchandise Authorization number must appear on the shipping label, not on the inside of the packaging.
- The return must reach our warehouse within 10 days from when the RMA is assigned to the customer.
- Merchandise must be properly packaged to prevent any damage in shipping.
- The return label shall be addressed as follows:
-
- CoffeeGIANT.com - Returns Dept
- Attn: (your Return Authorization Number)
- 825 E Business 121
- Lewisville, TX 75057
*Disclaimer: Customer bears all risks associated with merchandise after receipt thereof, including those associated with merchandise returned to CoffeeGIANT.com until receipt. CoffeeGIANT reserves the right to refuse refund or exchange on
any product or equipment depending on individual circumstances.
For questions concerning returns please contact:
Mark Higgins
Mark@CoffeeGIANT.com
1.800.480.8071
Coupon Redemption:
For help in redeeming a coupon code, please read the following directions.
- Add all items to your cart, including your preferred free item.
- During checkout, redeem specified coupon code and the cost of your free item will be deducted from the total.
- The coupon redemption box is located on the "Payment Information" page, under the Payment Methods box. (see below)
- Once the code has been redeemed, you will be brought back to this page to enter your preferred payment information. You should see the following cues to indicate that your coupon code has been applied.
- Do NOT enter coupon code again. Enter only your payment information, and/or order comment and continue the checkout procedure.
Promotional codes may be applied only ONCE per online order. No refunds will be issued for coupons not redeemed at checkout. Limit one coupon per order; one offer per household.
If you have questions about using coupon codes online please call customer service at 800-480-8071.
CoffeeGIANT.com, the owner of this web site, is authorized to sell Keurig brand brewers and K-Cup portion packs to residential customers in the U.S. and Canada. This site is not authorized to sell Keurig Brewers or Keurig portion packs to Offices of food service companies. If you are an office or food service company who orders Keurig products Click Here to order Keurig products for your business or food service company located in Texas or Oklahoma
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