 Our CoffeeGIANT team is here to help!
Normal business hours are Monday-Friday, 7am-5pm CST.
Phone: (800) 480-8071
Fax: (972) 420.0937
825 E SH 121
Lewisville, TX 75057
Shipping FAQ:
CoffeeGIANT is committed to offering our customers the fastest and most efficient shipping methods available at a discounted rate. In appreciation of our customers who spend $45.00 or more per order on our web site, CoffeeGIANT will cover the cost of FedEx GROUND shipments to any destination within the domestic 48 states. To receive this discounted shipping rate, select "Discounted FedEx Ground" as your preferred shipping method during the checkout process.
Customers who upgrade their shipping method to an expedited method (Standard Overnight or 2nd Day Air at regular FedEx cost) will receive same day shipping on orders placed before 3:00pm CST on normal business days.
Attention International Customers: Beginning June 5, 2009 all orders shipping to Canada will be offered an automatic upgrade to International Economy Air shipping. This shipping option will include all necessary fees (applicable duty/customs/taxes), and will have a speedy transit time of 1-5 business days. No delays through customs, no delivery charges, no worries!
CoffeeGIANT has teamed with FedEx to offer customers THE BEST shipping services available. All packages shipped from CoffeeGIANT are professionally packaged in custom 200lb tested boxes. Products within packages are protected and cushioned with air bags, bubble wrap, or other effective packaging materials. All packages shipped from CoffeeGIANT are insured to assure they reach our customers is good condition. Should you receive a damaged package, contact customer service immediately. CoffeeGIANT will replace the item(s) damaged in transit and file an insurance claim with FedEx to recover the cost(s) of the damaged item(s). In some cases it may be necessary for FedEx to recover the damaged package for inspection. CoffeeGIANT and FedEx will coordinate with the customer to resolve any issues quickly and efficiently.
- When will my order ship?
- Most orders are shipped in 1-2 business days. Customers who upgrade to an expedited shipping (Standard Overnight or FedEx 2 Day at regular FedEx cost) method will ship the same business day if placed before 3:00pm CST. Expedited orders placed on the weekend or holiday will ship the next business day.
- Will I get an order conformation?
- Yes, you will receive three emails from CoffeeGIANT. The 1st is confirming your order, a 2nd informing you that your order is being processed, and a 3rd letting you know your order has shipped.
- Can I track my order?
- Yes, when your order leaves our warehouse you will receive an email from FedEx, which will contain a FedEx tracking number. Using this tracking number you can track your order from the FedEx website (www.fedex.com) or by order number at (www.CoffeeGIANT.com/trackmyorder.html).
- I have not received my order. Help!
- While we make every attempt to ship your order as quickly as possible, delivery problems do sometimes occur. If you do not receive you order in a timely fashion, please contact us immediately. The shipper does not always notify us if there is a problem with delivery, so it is up to you to contact us so that we can attempt to resolve any delivery issues that may arise.
- Can I change a "Ship To" address if my order has already left the CoffeeGIANT warehouse?
- Yes, to do so please contact the CoffeeGIANT customer service team by phone as soon as possible. We will have to request a delivery intercept through FedEx. FedEx charges a $10 redirect fee for this service, which will need to be collected at the time of your call. Please have your preferred payment method ready. Succesful redirect is dependent solely on FedEx. CoffeeGIANT holds no responsibility for packages wrongly delivered after a package intercept has been requested through FedEx. To ensure proper delivery, we recommend reviewing/correcting address before confirming your order. If you are shipping to a commercial or business address, please be sure to include company name and suite number. We do not ship to PO Boxes.
- P.O. Box Addresses
- We do not ship to PO Box addresses.
For more secured delivery, we encourage you to ship your order to your place of work. Deliveries are typically made during the work day (9am - 5pm) and we do not like leave packages unattended.
- APO/FOB Addresses
- We do not ship to APO or FOB addresses using FedEx.
- Canadian Customers
- CoffeeGIANT now offers an automatic shipping upgrade to "International Economy Air" for our Canadian customers
This will cover all shipping, applicable duty/customs fees and taxes, and will provide a speedy delivery (1-5 business days transit).
- Hawaii and Alaska Customers
- Shipments to Hawaii or Alaska will be shipped via FedEx Air delivery, for faster transit times (1-5 business days transit).
For questions concerning shipping please contact:
Operations Manager
Michael Carter
(972) 420-0950
Disclaimer: CoffeeGIANT reserves the right to change or amend this shipping policy and/or shipping charges on each order as may be required to compensate for over sized shipments and other individual circumstances that may arise.
Backorder Policy:
If an item in your order becomes "out of stock" before your order is packaged for shipment, this is a "backorder" and the following procedure will apply:
- The item will be noted as "backordered" on order packing slip and given to the Operations Manager, who will then determine how the order will be handled -- i.e.; hold entire order, or ship available items. Holding entire order is based on anticipation of inventory replenishment, and cost to ship.
- Customer will be notified of back order and the anticipated time of shipping.
- When inventory has been replenished, all backordered items are shipped. Items should be restocked and available within a 2-week period.
Please note: Only backorders of four or more items will be fulfilled. Backorders of three or fewer items will result in immediate refund. (In this case, our bulk offering "Keurig K-Cups by the Case" will be counted as four items.)
Return Policy:
- Equipment:
- CoffeeGIANT offers a 30 day money back guarantee on most equipment sold on
the web site. If for any reason you are not satisfied with a qualifying purchase
please contact customer service within the 30 days and ask for Return Authorization
(hereafter referred to as RA). You will find a link below that will allow you to print
a Return Request form. Please print this form and fill in all required information.
Any equipment returned without an RA on this
form will be considered ineligible for refund. All refunds will be credited to
the credit or debit card used at time of purchase; no cash refunds will be given.
- Product:
- CoffeeGIANT understands that customers may want to exchange products for different
kinds, flavors, etc. If you wish to exchange a product call customer service
and ask for an RA. You will find a link below that
will allow you to print the Return Request Form. Please print this form and fill in all required information requested. Any product returned without an RA
on this form will be considered ineligible for exchange. CoffeeGIANT will not exchange or refund any opened or partially consumed product. Any product returned for exchange or refund must be in resalable condition. All
Refunds will be credited back to the credit or debit card used at time of
purchase, no cash refunds.
- Damaged Merchandise:
- If merchandise arrives damaged, it is to your benefit to refuse delivery and leave product with the carrier. Any product accepted with visual damage should be documented with the carrier in order for a claim to be filed. Keep the original box and packaging. You must then notify CoffeeGIANT.com within two (2) business days of the damage. CoffeeGIANT.com will then notify the carrier and arrange for an inspection and pickup of damaged merchandise. If CoffeeGIANT.com is not notified within the two-day time period then the standard return policy as posted on our website will supersede any claim of damage. Any damage not visible upon delivery must be reported within four (4) business days.
- Incorrect Item Received:
- If you receive incorrect product in your shipment, we ask that you notify our Customer Service team
at 1.800.480.8071 or CustomerCare@CoffeeGIANT.com within two business days of receipt. After two business days,
CoffeeGIANT will no longer be responsible for replacing said items. CoffeeGIANT will not replace or exchange/refund any opened or partially consumed product. Any product returned for exchange or refund must be in resalable condition. Opened, used or damaged items will not be accepted.
All returns must have an RA obtained from CustomerCare@CoffeeGIANT.com or by calling 1.800.480.8071. CoffeeGIANT.com recommends insuring any merchandise returned and using FedEx for the carrier. It is the customers responsibility to return merchandise in the condition it was received. Returns must meet the following criteria:
- Products must be unused and unopened, with no visible damage to the original packaging.
- All seals and packaging tape must be unbroken.
- The RA must appear on the shipping label, not on the inside of the packaging.
- The return must reach our warehouse within 10 days from when the RA is assigned to the customer.
- Merchandise must be properly packaged to prevent any damage in shipping.
- The return label shall be addressed as follows:
-
- CoffeeGIANT.com - Returns Dept
- Attn: (your assigned Return Authorization)
- 825 E Business 121
- Lewisville, TX 75057
*Disclaimer: Customer bears all risks associated with merchandise after receipt thereof, including those associated with merchandise returned to CoffeeGIANT.com until receipt. CoffeeGIANT reserves the right to refuse refund or exchange on
any product or equipment depending on individual circumstances.
For questions concerning returns please contact:
Sales/Customer Service Manager
Julio Robels
(972) 420-0950
Coupon Redemption:
For help in redeeming a coupon code, please read the following directions.
- 1. Add items to your cart
- -Including your preferred free item, if applicable
- 2. Proceed to checkout and redeem your coupon code
- -Redemption box is found under the Payment Methods box on the Payment Information page (see image 1)
-Discount amount (or cost of free item will be deducted from your total
-Once the code has been redeemed, you will be brought back to the Payment Information page
-You should see cues that indicate that your coupon code has been applied (see image 2)
- 3. Enter payment information and click Continue
- -Do not enter your coupon code again -- enter only your payment information, and/or order comment and continue
-Promotional codes may be applied only ONCE per online order
-No refunds will be issued for coupons not redeemed at checkout
-Limit one coupon per order; one offer per household.
-PLEASE NOTE: PayPal does not currently accept coupon codes. Please pay by eCheck or Credit Card when redeeming a coupon code.
If you have questions about using coupon codes online please call customer service at 800-480-8071.
 
CoffeeGIANT.com, the owner of this web site, is authorized to sell Keurig brand brewers and K-Cup portion packs to residential customers in the U.S. and Canada.
This site is not authorized to sell Keurig Brewers or Keurig portion packs to Offices of food service companies. If you are an office or food service company who orders Keurig products Click Here to order Keurig products for your business or food service company located in Texas or Oklahoma
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